Customer Survey Terms and Conditions
Thank you for participating in our customer survey. Your feedback helps us better understand your needs and continue improving the quality of our marketing, advertising, and service offerings. Please read the following Terms and Conditions carefully.
1. By entering the Competition, you agree to be bound by these terms and conditions.
Definitions
2. In these terms and conditions:
a. Competition means this competition, the details of which are set out in these terms and conditions.
b. Competition Draw Address means 12 Dyer Road, Bassendean WA 6054.
c. Competition Period means the period:
i. commencing at 10.00am (AWST) on Wednesday 16 April 2025; and
ii. ending at 10.00pm (AWST) on Thursday 15 May 2025.
d. Promoter, us or we means The Maker Designer Kitchens Western Australia ABN 55 068 687 294 of 12 Dyer Road, Bassendean WA 6054. Phone number: 9270 0000.
e. Prize has the meaning given to it at clause 12.
f. Prize Winner has the meaning given to it at clause 10.
Eligibility for entry into competition
3. To be eligible to enter the Competition, you must:
a. be a Perth resident;
b. be over the age of 18 years;
c. submit a valid entry in accordance with clause 5 of these terms and conditions during the Competition Period; and
d. not be an employee, supplier or contractor of the Promoter, or a member of their immediate families. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
How to enter this competition
4. You are only entitled to enter this Competition once. A maximum of one voucher per household will be issued if eligible to win the incentive as part of this competition.
5. To enter the Competition, you will be emailed an online link depending on your customer status. If you are an existing customer with a sale date after March 1 2024 you will have been sent this link: https://survey.alchemer.com/s3/8227816/Existing-Customers-The-Maker
If you have subscribed to our prospective customer database on our website you will have received this survey link: https://survey.alchemer.com/s3/8227800/Prospective-Customers-The-Maker
6. By entering the Competition, you:
a. represent and warrant that all details you submitted for entry into the Competition are true and correct; and
b. acknowledge and agree that the Promoter may call you on the phone number provided by you, to confirm your eligibility to enter the Competition and for marketing purposes.
7. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence or other information supplied at the time of entry) including by requiring the provision of certified copies of identification documents. The Promoter reserves the right to disqualify any individual (and all associated entries) who the Promoter reasonably believes has breached any of these terms and conditions, tampered with the entry process or in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
8. Entries are deemed to be received at the time of receipt by the Promoter. Records of the Promoter are final and conclusive as to time of receipt.
Determination of prize winner
9. The prize draw will occur on Thursday 15 May 2025 at the Competition Draw Address (Prize Draw Date). The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn.
10. The first 50 respondents per survey, as detailed in clause 5, will be eligible to win the prize for this competition.
11. The Prize Winner will be notified by email (Notification Email) and published on the Website under the competition Terms & Conditions for 28 days.
The prize
12. The Prize is a hard copy voucher to redeem a complimentary ‘Get Chunky’ cookie worth $8.50 at any of their Perth locations.
13. Vouchers will be sent via prize winners via Australia post within 7 days of the competition draw date.
14. Vouchers will be sent via standard Australia Post mail. The promoter takes no responsibility for vouchers that are lost, delayed, or misplaced in transit once they have been dispatched.
15. The Prize (or any part of the Prize including any unused portion of the Prize):
a. cannot be transferred, exchanged, redeemed for cash or used for any other purpose, except as otherwise set out in these terms and conditions;
b. is not redeemable with any other offer; and
c. must be taken as offered and cannot be varied.
16. The Prize will be awarded to the Prize Winner, and not to any other person nor to the Prize Winner on behalf of any other person.
17. Subject to the unclaimed prize clause, if for any reason the Prize Winner does not take or claim a prize (or an element of a prize) by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited.
General
18. If there is a dispute concerning the conduct of this Competition (including as to the identity of an entrant) or in respect to claiming a Prize, the Promoter will consider the entrant’s grievances however reserves the right to resolve the dispute in the manner it determines most appropriate, acting reasonably.
19. The Promoter reserves the right to validate and check the authenticity of entries, and to disqualify any entrant for tampering with the entry process, or who submits an entry that is not in accordance with these terms and conditions.
20. The Promoter and its associated agencies and related bodies corporate accept no responsibility for lost, late, stolen, damaged or misdirected entries.
21. If for any reason this Competition is not capable of running as planned, the Promoter reserves the right, to the fullest extent permitted by law, to modify the terms of the Competition including a Prize and the conditions of entry.
22. Nothing in these terms and conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act (Cth) or similar consumer protection laws in the States and Territories of Australia (Non-Excludable Guarantees). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability for any personal injury or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Competition.
23. If any act or omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these conditions of entry, the Promoter will not be liable for any failure to perform or delay in performing its obligation and the Promoter reserves the right (subject to any applicable law) to cancel, terminate, modify or suspend the Competition.
24. This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or any other third-party social media platform or website. Entrants understand that they are providing their information to the Promoter and not to Facebook or any other third-party social media platform or website. The information an entrant provides will only be used for the purposes outlined in these terms and conditions. Any questions, comments or complaints about this Competition must be directed to the Promoter and not to Facebook or any other third-party social media platform or website. Neither Facebook nor any other third-party social media platform or website will be liable for any loss or damage or personal injury which is suffered or sustained by an entrant, as a result of participating in the Competition (including taking/use of a Prize), except for any liability which cannot be excluded by law.
Personal information and privacy
25. By entering the Competition, you give the Promoter consent to use your personal information for the purposes stipulated below and for the purposes of this Competition.
26. The Promoter requires your personal information in order to conduct the Competition. If you do not provide the mandatory personal information requested, then you will not be able to take part in the Competition.
27. By entering this Competition, each entrant is taken to consent to the Promoter using and disclosing the entrant’s personal information to administer the Competition, announce the Prize Winners, disclose the entrant’s personal information to organisations that assist the Promoter with administering the Competition and announcing the Prize Winners, to third parties as required by law (including authorities that regulate this Competition), and for marketing purposes and any other purpose outlined in the Promoter’s privacy policy which can be found at https://www.themaker.com.au/privacy-policy/
28. By entering into this Competition, each entrant also consents to the Promoter using their personal information for future marketing purposes in respect of other products and services offered by the Promoter. You may opt out of such marketing by notifying us.
29. An entrant may access and correct any personal information held by the Promoter, upon request to the Promoter.
